Privacy Policy

Effective Date: July 11, 2026
Last Updated: July 11, 2026

Who We Are

NTX Enviro (“we,” “us,” “our”) provides mold inspection, testing, and related consulting services in North Texas. Contact: info@ntxenviro.com or (972) 643-8379.

Personal Information We Collect

Contact & project info: name, email, phone number, property address, notes about your project.

Booking & communications: appointment details, messages you send us, SMS consent status.

Device & usage data: IP address, browser/device type, pages visited, and similar diagnostics collected via our website and (if enabled) analytics cookies.

Payment info (if applicable): handled by our payment processor; we do not store full card numbers on our servers.

How We Use Information

We use information to:

  • provide inspections, testing, reports, and customer support;
  • schedule and manage appointments;
  • send service communications (including SMS, if you opt in);
  • improve site performance and security;
  • comply with law and enforce terms.

Artificial Intelligence (Ai) Services

NTX Enviro may use artificial intelligence (“Ai”) technologies to assist with customer service, answering questions, appointment scheduling, communication, and other business operations.

When you interact with an Ai-powered chat assistant or voice assistant, the information you provide may be processed by trusted third-party Ai service providers acting on our behalf to generate responses and assist in providing our services.

AI interactions are intended to provide general information and customer service. They are not a substitute for professional environmental consulting. Questions requiring professional judgment may be referred to an authorized representative of NTX Enviro.

Third-Party Ai Service Providers

NTX Enviro may utilize trusted third-party providers to operate AI-powered communication services, including chat assistants, voice assistants, language processing, appointment scheduling, workflow automation, and related customer service functions.

These providers process information solely for the purpose of delivering services on behalf of NTX Enviro and in accordance with their applicable privacy and security obligations.

We use commercially reasonable safeguards and contract only with service providers that assist us in delivering our services.

Ai Conversations and Recordings

Conversations with our Ai-powered chat and voice assistants may be recorded, stored, and reviewed for purposes including:

  • Providing customer support
  • Responding to inquiries
  • Appointment scheduling
  • Quality assurance
  • Training and improving our AI systems
  • Internal business operations

Conversation information may be reviewed by authorized NTX Enviro personnel when necessary to provide customer support, investigate technical issues, or improve the quality of our services.

SMS Program

Customers opt in by entering their phone number on our YouCanBook.me scheduling form and checking the SMS consent box prior to submitting the form, or by providing verbal consent when scheduling an appointment by phone.

If you opt in, we may send SMS messages related to appointment confirmations, reminders, scheduling updates, and service-related notifications. Message frequency varies based on scheduled services. Message & data rates may apply.

Reply STOP to opt out. Reply HELP for assistance. Consent is not a condition of purchase.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

For complete details, see our SMS Terms & Conditions at https://ntxenviro.com/sms-terms and this Privacy Policy.

When We Share Information

We share data with service providers who help us run our business (e.g., website hosting, email and SMS platforms, booking tools, analytics, document generation, payment processing). These providers are contractually limited to using data to perform services for us. We may disclose information to comply with law, protect rights, or as part of a business transfer. We do not sell personal information. TDPSA transparency: categories of third parties include hosting/IT, communications, booking/CRM, analytics, and payment processors (if used), trusted artificial intelligence and workflow automation service providers that assist us in delivering customer support, appointment scheduling, communications, and business operations.

Cookies and Analytics

We use necessary cookies to operate the site and may use analytics cookies to understand site traffic and improve our services. You can control cookies in your browser settings and (if provided) via our cookie banner. See also your ad settings with Google or your mobile OS controls.

Your Choices & Rights

Access/Update/Delete: Email info@ntxenviro.com with your request.

Email marketing: Use the unsubscribe link or contact us.

SMS: Reply STOP to opt out. Reply HELP for assistance. You can also email us to revoke consent – revocation may be made in any reasonable manner.

Cookies: Adjust browser settings or use our banner (if available).

Residents of certain U.S. states (including Texas) may have additional rights under state law. We will respond to reasonable requests consistent with applicable requirements.

Data Retention

We retain information for as long as needed to provide services, meet legal/record-keeping obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

International Visitors

We operate in the United States. If you access our site from other regions, your information may be processed in the U.S.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or the services we provide. When changes are made, we will revise the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

Questions or requests: info@ntxenviro.com | (972) 643-8379.